I had an appointment?

When you have an appointment at a salon you are in a time slot of the stylists day.  You are occupying their time in that slot.  No one else can get in that slot because it is yours.

When the salon calls to confirm your appointment they are reminding you that you are currently occupying that portion of the stylists time for services you planned at a previous time.  When you receive a call and they open with, “Hi, this is Sharon from Salon X-“, please listen to the whole message.  Did you or the person who gave you a reminder card write down the correct time?  Is it the correct date?  If not, please call and say something!  Otherwise you are taking an appointment space someone else may be in need of (or may come in too late to have services performed later).  Also, when a reminder call has been placed and the salon then calls you to see where you are 15 minutes after the time of the appointment, please don’t open with, “I had an appointment?”.  It’s just not an honest response after the reminder call went to a voice mail box with your name and/or voice.

Additionally, if you know you won’t be able to make an appointment please call as soon as possible to cancel.  If the salon knows on Wednesday or Thursday that you won’t be in Saturday (a salon’s busiest day) they can surely fill that time.  If you wait until Friday evening and call after the salon has closed it’s very frustrating to come in to get the message which leaves a blank spot in the schedule where someone else could have been receiving services.  Understandably, emergencies arise.  These are not the instances being referred to.  Things come up and changes must be made.  Just give the courtesy of a phone call so someone isn’t left waiting.  Because yes, you had an appointment, and now that person, who probably works on commission, has no one in their chair.